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October 13.2025

2 Minutes Read

Why UPS Packages Are Disappearing: A Shopper's Dilemma

UPS cargo plane mid-flight amid clouds, illustrating shipping delays.

The Frustration of International Shipping

As a small business owner, facing shipping delays and unexpected tariffs can be a daunting experience. Kunal Sharma of E6 Carbon and E6 Forged, located in Ontario, Canada, recently switched from UPS to FedEx due to persistent problems with international shipping. With the U.S. being his primary market, Kunal found that despite spending over 150,000 Canadian dollars annually on shipping, the delivery process became increasingly fraught with issues that jeopardized his business operations.

Understanding Tariff Changes and Their Impact

This year, significant changes to U.S. customs regulations led to a wave of confusion. The de minimis exemption, which previously allowed items valued under $800 to enter the country without incurring tariffs, ended in August. Suddenly, even inexpensive items required formal declaration and were subject to tariffs, complicating the shipping process. Kunal experienced this firsthand, receiving hefty tariff bills that shocked his customers and led to losses for his business.

Reports of Package Destruction

In light of these changes, UPS has been facing backlash for their handling of packages. Reports indicate that countless shipments have been flagged for customs issues, leading to UPS disposing of items that could not clear customs in time. This has resulted in significant frustration, with customers like Kunal experiencing lost packages, mixed tracking notifications, and compounded confusion over misleading updates about the status of their shipments. For many small businesses, the fear of losing parcels due to such administrative mismanagement can severely impact operations and customer relationships.

Switching to Alternative Carriers

Given the challenges faced with UPS, Kunal has opted to use FedEx for shipping to the U.S. This decision underscores a growing sentiment among businesses—many are exploring alternatives to UPS as complaints mount about their reliability under the new customs regime. As qualitative feedback emerges in forums and discussion groups among small business owners, there is a collective hesitation toward contractors unable to handle the changes effectively.

Anticipating Future Challenges

As the holiday season approaches, the complexities surrounding shipping and customs are likely to amplify. For many small to medium businesses that rely heavily on timely deliveries, this could pose not only a risk to revenue but also to their customer base. The expectation is that companies like UPS will need to adapt and improve their systems to navigate the evolving landscape of international shipping, or risk losing clients to competitors willing to provide reliable service.

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Why UPS Packages Are Disappearing: A Shopper's Dilemma

The Frustration of International Shipping

Understanding Tariff Changes and Their Impact

Reports of Package Destruction

Switching to Alternative Carriers

Anticipating Future Challenges

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